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Our commitment to cleanliness

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DEAR GUEST:

We understand how crucial it is to establish new, and higher, standards of cleanliness and hygiene and to implement social distancing. To ensure a clean environment for both our guests and team members, we have partnered with PREVERISK, a global leader in hotel consulting certified in COVID-19 preventive protocols for disinfection, hygiene and general sanitation (Hygiene Response Certificate).

At all times, the health of our guests and team members is our priority. In addition to tapping into the expertise of our consultants, we will also ensure that the hygiene practices at all of our facilities meet, or exceed, the recommendations of local and international health authorities, through the following actions:

 

protocols_upon_arrival_Emporio Hotels

UPON ARRIVAL
  • Cleaning and disinfecting luggage of incoming guests.
  • Temperature checks for arriving guest. In the event of a guest having an elevated temperature, a doctor will be available.
  • Sanitizing mats for shoes.
  • All team members will be equipped with mask and face shields.
  • Acrylic shields will be placed at the front desks.

 

cleaning_sanitazing_protocols_Emporio Hotels

 

CLEANING & SANITIZING
  • Hand sanitizing stations placed in strategic locations such as the front desk, restaurant entrances and all other public areas.
  • Cleaning and disinfection protocols every 2 hours for high-touch areas and points using certified by Bayer and ECOLAB sanitization products.

 

room_desinfections_protocols_Emporio_Hotels

 

ROOM DISINFECTION
  • All bed linens including duvet covers, pillowcases and sheets in all rooms are sanitized and changed before the entry of a new guest.
  • Reducing or removing non-essential high-touch items (magazines or books, etc.).
  • Fogging disinfection upon departure of each guest.

 

social_distancing_protocols_Emporio_Hotels

 

 SOCIAL DISTANCING 
  • Furniture in public areas will be rearranged according to social distancing guidelines.
  • Application and signaling of safe distance in all areas of the hotels.
  • Acrylic shields placed on all service points to ensure protection between guests and team members.

 

food_beverages_protocols_Emporio_Hotels

 

FOOD & BEVERAGES
  • Temperature Checks at all our food and beverages outlets entrances.
  • Use of QR code menus, disposable menus for our clients and assisted buffet (applies to some of our hotels).
  • Constant hand washing every 20 minutes by our team members.
  • Daily spray sanitizing of all our food and beverage areas, restaurants and kitchens.
  • All team members will be equipped with face shields and mask.

 

pool_spa_gym_protocols_Emporio_Hotels

 

 POOL, SPA & GYM
  • Furniture in public areas will be rearranged according to social distancing guidelines.
  • Washing and disinfecting procedures of saunas, steam rooms and showers after each use.
  • Sanitization of equipment in Fitness Centers and Spa after each use.
  • Sanitization of high-touch areas and points in Fitness Centers, Pool and Spa.

 

team_members_hygiene_protocols_Emporio_Hotels

 

TEAM MEMBERS HYGIENE
  • Entry control with hygiene and prevention measures (handwashing, temperature check, use of antibacterial gel, etc.).
  • Use of protection equipment at all times for all team members.
  • Training program on hygiene, prevention and preventive measures vs COVID-19.
  • Scheduled disinfection of offices and workstations with increased frequency.
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